InsuMeal1. Who we are
InsuMeal is the nutrition planning module of DiabiCare, developed at the Center of Excellence for Artificial Intelligence (CoE-AI), Bahria University, Pakistan. This Privacy Policy explains how InsuMeal ("we", "us", or "our") handles information when you use the InsuMeal mobile application, website, and related services.
2. Information we collect
| Category | Examples | Why it is used |
|---|---|---|
| Account and contact data | Name, username, email address, authentication provider, country, and city | Create and secure your account, verify identity, and provide support |
| Profile and health data | Age, gender, height, weight, BMI, HbA1c, blood pressure, glucose readings, heart, kidney, liver, thyroid, blood/CBC, vitamin, and other lab values | Generate meal plans, calculate nutrition targets, show trends, and provide requested health tools |
| User content | Uploaded lab-report images, information extracted from reports, meal-plan history, glucose notes, and support messages | Provide OCR, saved history, reports, and customer support |
| Device and technical data | IP address, browser or device type, app version, error logs, session data, and connected glucose-device data when you choose to connect one | Operate, secure, troubleshoot, and improve the service; prevent abuse; and enforce free-plan limits |
| Purchase data | Subscription status, product, and transaction identifiers supplied by Google Play | Activate premium features and manage purchases. We do not receive your full payment-card number. |
The public website meal planner does not require an account. It records an IP address, user-agent string, and request time to enforce the one-free-plan limit. The data you enter into that form is used to generate the requested plan.
3. App permissions
Depending on the features you use and your device, InsuMeal may request access to the camera or photos/files for lab-report upload, Bluetooth or nearby devices for a supported glucose device, and notifications for reminders or service messages. Permission is requested when needed and can be changed in your device settings. Some features will not work without the relevant permission.
4. How we use information
- Provide personalized meal plans, nutrition calculations, glucose tracking, reports, and other requested app features.
- Create, authenticate, maintain, and protect accounts.
- Process subscriptions and provide premium access.
- Respond to support, privacy, and account-deletion requests.
- Detect fraud, abuse, security incidents, and technical problems.
- Improve reliability and understand feature performance using aggregated or de-identified information where possible.
- Comply with law and enforce our agreements.
5. When information is shared
We may share only the information needed with service providers that support cloud hosting and databases, authentication (including Firebase/Google), email delivery, OCR or AI-assisted report extraction, app diagnostics, and subscription processing through Google Play. These providers process information for the services they supply to us and are subject to their own safeguards and privacy terms.
We may also disclose information when required by law, to protect users or the service, during an organizational transaction, or when you direct us to share it. We do not sell personal information.
6. Storage, security, and international processing
We use reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls and secure transmission where supported. No method of storage or transmission is completely secure. Service providers may process data in countries other than your own, where privacy laws may differ.
7. Data retention and deletion
We keep account and health information while your account is active and as needed to provide the service. Operational logs and website abuse-prevention records are kept only as long as reasonably necessary for security and service operation. If you request account deletion, account-linked data is scheduled for deletion within 30 days after verification. Residual copies may remain in protected backups for up to 90 additional days.
We may retain limited records longer when required for tax, accounting, fraud prevention, dispute resolution, or other legal obligations. Information that has been irreversibly de-identified may be retained because it can no longer identify you. See the Account Deletion page for the request steps and full deletion details.
8. Your choices and rights
You can review or update available profile information in the app, manage device permissions in system settings, and cancel a subscription through Google Play. Depending on your location, you may have rights to access, correct, export, restrict, object to the use of, or delete personal information. Contact us to make a request; we may need to verify your identity.
9. Children
InsuMeal is not directed to children under 13, or below the minimum age required by local law to consent to data processing. A parent or guardian who believes a child provided personal information should contact us so we can review and delete it.
10. Medical notice
InsuMeal provides informational nutrition and tracking tools. It does not diagnose, treat, cure, or prevent disease and is not a substitute for a qualified healthcare professional. Seek professional advice before changing medication, insulin, diet, or treatment.
11. Changes to this policy
We may update this policy as the app or legal requirements change. The latest version will remain at this URL and the date above will show when it was last revised. Material changes may also be announced in the app where appropriate.
12. Contact us
For privacy questions or requests, contact InsuMeal/DiabiCare at support@smartdiabicare.com.
Center of Excellence for Artificial Intelligence (CoE-AI)
Bahria University, Pakistan