Account and Data Deletion

Request deletion of your InsuMeal account

This page applies to the InsuMeal mobile app by DiabiCare/Center of Excellence for Artificial Intelligence (CoE-AI), Bahria University. You can request deletion without reinstalling the app.

Before you continue: account deletion is permanent. Download any meal plans or reports you want to keep before submitting your request.

How to submit a deletion request

Select the button below to open an email addressed to InsuMeal support.
Send the request from the email address registered to your InsuMeal account.
Keep the subject Delete my InsuMeal account and include your registered email address in the message.
We may ask for limited additional information to verify that the account belongs to you. Do not send a password, one-time code, or payment-card information.
After verification, we will schedule the account and associated data for deletion within 30 days and confirm completion by email.

Email my deletion request

If the button does not open your email app, send the same request directly to support@smartdiabicare.com.

Data deleted with your account

Account profile and identifiers, including name, username, email, location fields, and authentication link.
Saved health profile and lab/vital values.
Glucose readings, notes, and connected-device records stored by InsuMeal.
Saved meal plans, nutrition targets, BMI data, and history.
Uploaded lab reports and extracted report data retained by InsuMeal.

Data that may be retained

Limited purchase, tax, fraud-prevention, security, dispute, or deletion-request records may be retained when required for legal or legitimate compliance purposes. Protected backup copies may remain for up to 90 days after primary deletion before they are overwritten. Irreversibly de-identified information that can no longer be linked to you may also be retained.

Subscriptions and refunds

Deleting your account does not automatically cancel a Google Play subscription or issue a refund. Cancel any active subscription in Google Play under Payments & subscriptions → Subscriptions. Google Play purchases remain subject to Google's cancellation and refund rules.

Delete specific data without deleting the account

If you want to delete specific glucose readings, reports, meal-plan history, or other account data but keep the account, email support@smartdiabicare.com from your registered address and identify the data you want removed.

Need help?

Contact support@smartdiabicare.com. For more details about how information is handled, read our Privacy Policy.